Terms and Conditions

1. Acceptance of Terms

By accessing and using this healthcare platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. This Service is provided by IndoQubix Health Solutions ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website located at our platform and any of our services (the "Service") operated by IndoQubix Health Solutions.

Your agreement with us includes these Terms and our Privacy Policy ("Agreements"). You acknowledge that you have read and understood Agreements, and agree to be bound of them. If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support@indoqubix.com so we can try to find a solution.

2. Healthcare Services and HIPAA Compliance

This platform provides healthcare-related services and is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

2.1 Protected Health Information (PHI)

All Protected Health Information (PHI) is handled in strict compliance with HIPAA regulations. We maintain appropriate administrative, physical, and technical safeguards to ensure the security and privacy of your health information. Access to PHI is limited to authorized personnel only on a need-to-know basis, ensuring that your sensitive information is protected from unauthorized access. We conduct regular security risk assessments and implement necessary safeguards based on the findings to continuously improve our security posture. All PHI is encrypted both in transit and at rest using industry-standard encryption protocols, providing multiple layers of protection for your health data.

2.2 Healthcare Provider Relationship

Our platform serves as a facilitator for communication between patients and healthcare providers, creating a secure environment for healthcare interactions. It is important to understand that we do not provide medical advice, diagnosis, or treatment recommendations directly. The platform is designed to support your healthcare journey by enabling secure communication and information sharing with your healthcare team. You should always consult with qualified healthcare professionals for all medical decisions and never rely solely on information provided through the platform. In emergency medical situations, please contact emergency services immediately rather than using the platform, as it is not designed for urgent medical communications.

3. User Accounts and Eligibility

3.1 Account Registration

To access certain features of our Service, you must register for an account and agree to specific responsibilities. During registration, you must provide accurate, current, and complete information, and you commit to maintaining and promptly updating your account information whenever changes occur. You are responsible for maintaining the security of your password and accept full responsibility for all activities that occur under your account. If you suspect any unauthorized use of your account or any security breach, you must immediately notify us so that we can take appropriate action to protect your account and information.

3.2 Eligibility Requirements

There are specific eligibility requirements for using our healthcare platform. You must be at least 18 years old to create an account independently. Minors may use the Service only with proper parental consent and ongoing supervision, ensuring that a parent or guardian takes responsibility for the minor's use of the platform. You must have the legal capacity to enter into this agreement under applicable law, and your use of the platform must comply with all applicable federal, state, and local laws and regulations governing healthcare services and data protection.

4. User Responsibilities and Conduct

As a user of this healthcare platform, you agree to:

4.1 Information Accuracy

You must provide accurate and complete health information at all times. This includes updating your information promptly when changes occur and ensuring that you do not provide false or misleading information about your health status. It is your responsibility to verify all information before submitting it to healthcare providers through our platform.

4.2 Platform Usage

You agree to use the platform only for legitimate healthcare purposes while respecting the privacy and confidentiality of other users. You must not attempt to access unauthorized areas of the platform or interfere with the proper functioning of the Service. Additionally, you may not use the platform for any illegal or unauthorized purpose.

4.3 Prohibited Activities

You agree not to engage in the following activities:

Violating any laws, regulations, or third-party rights; sharing your account credentials with others; attempting to reverse engineer or hack the platform; uploading malicious software or harmful content; spamming, harassing, or abusing other users or staff; or using automated systems to access the platform without explicit permission.

5. Data Security and Protection

We implement comprehensive security measures to protect your health information:

5.1 Technical Safeguards

Our technical security measures include end-to-end encryption for data transmission using TLS 1.3 or higher, and AES-256 encryption for data storage. We implement multi-factor authentication for all user accounts and conduct regular security audits and vulnerability assessments. Our systems include intrusion detection and prevention capabilities, along with secure backup and disaster recovery procedures to ensure data integrity and availability.

5.2 Administrative Safeguards

We maintain comprehensive employee training programs on HIPAA compliance and data security. All personnel with access to Protected Health Information undergo thorough background checks. We conduct regular access reviews and permission audits to ensure appropriate access controls. Our incident response and breach notification procedures are designed to address any security events promptly, and we maintain strict data retention and disposal policies.

5.3 Physical Safeguards

Our physical security measures include secure data centers with 24/7 monitoring and controlled access to all facilities housing Protected Health Information. We maintain environmental controls and redundant systems to ensure operational continuity. All hardware containing PHI is disposed of securely in accordance with industry standards and regulatory requirements.

6. Breach Notification and Incident Response

In the event of a data breach involving Protected Health Information, we will:

6.1 Immediate Response

We will contain the breach and assess its scope within 24 hours of discovery. All aspects of the incident will be thoroughly documented for investigation purposes. We will immediately implement corrective measures to prevent further unauthorized access and conduct a comprehensive risk assessment of the breach to determine its impact and necessary response actions.

6.2 Notification Requirements

We will notify affected individuals within 60 days of discovery via mail or email, and report the incident to the Department of Health and Human Services within the same timeframe. If the breach affects 500 or more individuals in a jurisdiction, we will also notify relevant media outlets. Our notifications will provide detailed information about the breach, potential risks, and remedial actions taken. Where applicable, we will offer credit monitoring services to affected individuals.

7. Business Associate Agreements and Third Parties

7.1 Business Associates

When we work with third-party service providers who may have access to PHI, we ensure:

We execute Business Associate Agreements (BAAs) as required by HIPAA with all relevant third-party service providers. We conduct thorough due diligence to verify their security and privacy practices before engagement. We regularly monitor their compliance with our privacy standards and maintain contractual obligations for data protection and breach notification. We reserve the right to audit and terminate agreements in cases of non-compliance.

7.2 Third-Party Services

Our platform may integrate with or link to third-party services. Please note:

Third-party services operate under their own privacy policies and terms of service, and we are not responsible for the practices of these third-party providers. You should carefully review third-party terms and privacy policies before using their services. Any data you choose to share with third parties will be subject to their privacy practices and policies.

8. Patient Rights Under HIPAA

Under HIPAA and applicable state laws, you have the following rights:

8.1 Right to Access

You have the right to request and receive copies of your Protected Health Information, inspect your PHI in our systems during business hours, request electronic copies when technically feasible, and direct us to transmit copies to third parties you designate.

8.2 Right to Amend

You can request corrections to your health information if you believe it is inaccurate, add statements to your record to provide context or clarification, and appeal our decision if we deny your amendment request.

8.3 Right to Restrict

You may request limits on how we use or disclose your PHI, restrict disclosures to specific individuals or organizations, and limit sharing for certain treatment, payment, or healthcare operations.

8.4 Right to Confidential Communications

You can request alternative methods of communication (email, phone, mail), specify preferred contact information and times, and request privacy accommodations for sensitive communications.

8.5 Right to an Accounting of Disclosures

You have the right to receive a list of disclosures we have made of your PHI, including details about when, why, and to whom information was shared, and information about recipients of your PHI (excluding routine uses).

8.6 Right to File a Complaint

You can contact our Privacy Officer if you believe your rights have been violated, file complaints with the Office for Civil Rights (OCR), and be assured there will be no retaliation for filing complaints or exercising your rights.

9. Service Availability and Performance

9.1 Service Uptime

We strive to maintain high availability of our Service, but we cannot guarantee:

We cannot guarantee uninterrupted access to the platform, error-free operation at all times, compatibility with all devices and browsers, or immunity from cyber attacks or technical failures.

9.2 Scheduled Maintenance

We may perform scheduled maintenance with advance notice, and emergency maintenance may occur without prior notice. We will minimize disruption to essential services and critical healthcare functions will be prioritized during outages.

10. Intellectual Property Rights

10.1 Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of IndoQubix Health Solutions and its licensors. The Service is protected by copyright, trademark, and other laws.

10.2 User Content

You retain ownership of content you submit to the platform while granting us a license to use your content for providing the Service. You represent that you have the right to submit all content and agree not to submit copyrighted material without permission.

11. Payment Terms and Billing

11.1 Service Fees

Certain features may require payment of fees, and all fees are clearly disclosed before purchase. Fees are non-refundable unless otherwise stated, and we reserve the right to change fees with reasonable notice.

11.2 Insurance and Healthcare Costs

We may assist with insurance claims processing, but you are responsible for understanding your insurance coverage. Co-pays and deductibles are your responsibility, and we will provide necessary documentation for insurance purposes.

12. Limitation of Liability and Disclaimers

12.1 Medical Disclaimers

While we strive to provide accurate and reliable healthcare services, we cannot guarantee the availability, accuracy, or completeness of the information provided. The platform is not intended to replace professional medical advice, diagnosis, or treatment.

You should always consult with qualified healthcare professionals for medical advice, never disregard professional medical advice based on information from our platform, seek immediate medical attention for emergencies, and understand that we are not liable for medical decisions made based on platform information.

12.2 Limitation of Liability

To the maximum extent permitted by law, IndoQubix Health Solutions shall not be liable for:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, data, use, goodwill, or other intangible losses, damages resulting from unauthorized access to or alteration of your data, or damages resulting from third-party services or integrations.

13. Indemnification

You agree to defend, indemnify, and hold harmless IndoQubix Health Solutions and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to:

This includes your violation of these Terms, your use of the Service, your violation of any rights of another party, and your violation of any applicable laws or regulations.

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not relieve you of obligations incurred before termination, and some provisions of these Terms survive termination.

14.2 Termination by Us

We reserve the right to terminate or suspend access to our services for:

We may terminate your access for violations of these terms or our policies, fraudulent or illegal activities, non-payment of fees, or endangering the security or integrity of our systems.

14.3 Data Retention After Termination

Your health information will be retained in accordance with applicable laws. We may retain some information for legal compliance purposes, and you may request data deletion subject to legal requirements.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These terms are governed by applicable federal and state laws, including HIPAA, and the laws of the jurisdiction where our services are provided, without regard to conflict of law principles.

15.2 Dispute Resolution

We encourage resolution of disputes through direct communication. Formal disputes may be subject to binding arbitration, though you retain the right to file complaints with regulatory authorities. Class action lawsuits are waived to the extent permitted by law.

16. Accessibility and Non-Discrimination

We are committed to providing accessible healthcare services:

Our platform complies with Web Content Accessibility Guidelines (WCAG), and we provide reasonable accommodations for users with disabilities. Language interpretation services are available upon request, we do not discriminate based on protected characteristics, and alternative access methods are available for users with special needs.

17. International Users and Data Transfers

If you are accessing our Service from outside the United States:

Your information may be transferred to and stored in the United States. We comply with applicable international privacy laws, have adequate safeguards in place for international data transfers, and by using our services, you consent to the transfer and processing of your information.

18. Contact Information and Support

For questions about these terms or our services, please contact:

19. Changes to Terms

We may update these terms periodically to reflect:

• Changes in applicable laws and regulations
• Updates to our services and features
• Improvements to our security and privacy practices
• Feedback from users and regulatory authorities

19.1 Notification of Changes

• We will notify users of material changes through the platform or via email
• Changes will be effective 30 days after notification unless otherwise specified
• Continued use of the service after changes constitutes acceptance
• Previous versions will be available upon request

20. Severability and Entire Agreement

20.1 Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

20.2 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, shall constitute the entire agreement between you and IndoQubix Health Solutions concerning the Service.